Citygate Volkswagen Ruislip

I had amazing customer service here. They were extremely helpful! Matthew Marshall approached us and helped us so much with everything and what we needed to know. Guided us through the whole process and I ended up with a lovely car that fits me. We went for a test drive which was fun! Best salesman ever! Definitely needs a pay rise 🤭

I recently had a fantastic experience with Citygate Volkswagen Ruislip and felt compelled to share my positive encounter. Four and a half months ago, I purchased a Volkswagen from this dealership, and despite a few initial issues, the way they handled my concerns was truly commendable. Soon after the purchase, I encountered multiple issues with the car, including problems with the air conditioning, wheel sounds, tire pressures, and wiper functionality. However, the team at Citygate Volkswagen Ruislip, led by Joe Gilbert, Head of Sales, demonstrated exceptional dedication to resolving these issues promptly and effectively. Upon reaching out to them, they promptly addressed each concern with a sense of urgency, ensuring that every issue was thoroughly inspected and resolved. Their commitment to customer satisfaction and their willingness to go above and beyond to rectify these issues surpassed my expectations. Not only did they promptly fix the car's problems, but their professionalism and care throughout the process truly stood out. The quality of service provided by Joe Gilbert and his team has reinstated my confidence in their dealership and the Volkswagen brand. Overall, my experience with Citygate Volkswagen Ruislip has been exceptional. I am sincerely grateful for their outstanding service, prompt resolutions, and genuine care for their customers. I highly recommend this dealership to anyone seeking not just a car, but an exemplary customer service experience. Thank you, Citygate Volkswagen Ruislip, for your exceptional service and commitment to customer satisfaction. Wishing the team continued success and prosperity in the years ahead!

Had an incredible experience with Abel at Citygate. He was faultless from start to finish and was always readily available for any queries I had throughout the duration of my purchase. I am so impressed with the professionalism and customer service received and wouldn’t hesitate for a moment to recommend Citygate to anyone. Thank you so much again!